Business Objects ESD, R.I.P.

More changes are in store for Business Objects customers and partners. On the heels of last week’s dismantling of the web site, SAP posts the following upbeat message on the Electronic Software Download (ESD) site, where customers and partners download software.


As part of our ongoing integration program of Business Objects processes and systems to the SAP Global Support Backbone, effective February 28th, 2009, the Business Objects Electronic Software Download (ESD) site will be decommissioned and SAP Service Marketplace (SMP) will be used to facilitate the delivery of software, support downloads, and customer license keys.

This systems integration began on July 1st with the migration of newer Business Objects product versions to the SMP. The completion of this migration will provide Business Objects customers with a single, central location for all of their download needs.

Below are a few items and dates to be aware of with respect to this transition:
1. All Business Objects products are available on the SMP as of January 1st, 2009. This includes installation / upgrade products and maintenance products (such as hot fixes, service packs and patches).
2. ESD Site will remain available for customers and partners to access until February 28th, 2009, but it is strongly recommended that you access the SMP at your earliest convenience.

If you have questions about SAP Service Marketplace, please contact our Customer Service at the public page


Despite the claim that “All Business Objects products are available on the SMP as of January 1st, 2009″, I haven’t had much luck finding many downloads there. As a consultant for a Business Objects solution provider, I’m used to being able to download the entire product line from the ESD site. Let’s hope SAP gets the kinks worked out prior to pulling the plug on ESD, to avoid a repeat of last summer’s breathtaking cut over from Business Objects to SAP technical support.

Dallas Marks

Dallas Marks

I am an analytics and cloud architect, author, and trainer. An AWS certified blogger, SAP Mentor Alumni and co-author of the SAP Press book SAP BusinessObjects Web Intelligence: The Comprehensive Guide, I prefer piano keyboards over computer keyboards when not blogging or tweeting.

4 thoughts on “Business Objects ESD, R.I.P.

  1. I finally found the download goodies on the SAP support site. However, only self-extracting EXEs at this point. I prefer to download ISO’s and burn CDs/DVDs…

  2. hi dallas

    how do you get the partner keys

    I am a partner for an Business Objects solution provider in Australia, but cannot find info on how to get the partner keys

    Please do email me on [email protected]


  3. Ruchira,

    That’s a GREAT question as I watch Xcelsius 2008 count down the days to April 1, 2009. In the US, we’re still trying to coax partner keys out of SAP Business Objects, too…

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