It’s an age-old question – does the software we use have a bug or a feature? Take the latest versions of SAP BusinessObjects. Starting with BI 4.3 SP3 Patch 4 and BI 2025, there is a new adaptive processing service called the Crystal Reports DSL Engine Service, which supports the UNX universe functionality added to classic Crystal Reports 2020 SP3 Patch 4 and Crystal Reports 2025 now that Crystal Reports for Enterprise is officially deprecated.
One would hope that the SAP BusinessObjects Sizing Guide would be updated with information about this important new service. But that’s a rant for another time.
I publicly posted to the SAP Community that I was looking for guidance on sizing. Privately, I opened a support incident (case 1119432/2025) because the System Configuration Wizard in the Central Management Console ignores the new service rather than splitting and sizing it. SAP’s response was that the System Configuration Wizard behavior is “by design” but they did have the courtesy to open Enhancement Request 357553 on my behalf.
But is my request really an enhancement? The purpose of the System Configuration Wizard is to split the default monolithic Adaptive Processing Server into multiple services based on a small/medium/large/extra-large t-shirt size determined by the BI administrator. In my view, “by design” it should split ALL of the APS services. Any new APS that SAP adds to the platform need to be supported by the System Configuration Wizard. I’m both saddened that I have to report the issue so it gets “noticed” then beg for votes. Let’s hope that SAP revisits the issue and updates the System Configuration Wizard for both BI 4.3 SP5 and BI 2025.
So here I am – begging for your votes. If your organization depends on UNX universes, will you vote for the enhancement request? I was not able to find an image credit for the featured image, but I did find the blog it was attached to- entitled “It’s Not a Bug, It’s a Feature“. It is worth your time to read.
Are there other “bugs” you’ve encountered that SAP has shrugged off as “features” or “by design”? Write below in the comments.
Hi Dallas,
I agree with you. My argument is that customers are paying for value. Ignoring the new service risks it being omitted from any APS, thus causing lack of functionality. That is the opposite of value.
Thanks for posting this.
Herb